Privacy Policy
This Privacy Policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and Information Technology (Reasonable Security Practices) Rules, 2011. The terms "We", "Us", "Our", and "Company" individually and collectively refer to Synnefo Solutions, and the terms "You", "Your", and "Yourself" refer to the users of the Website. By using this Website, you accept this Policy. If you disagree, do not use our services.
We collect Identity Data (name, age, gender, qualifications, occupation), Contact Info (email, phone, PIN), and Account Credentials. This facilitates account creation and service delivery. Transaction Data (billing and credit or debit card details) is processed via secure gateways and is not stored on our servers. Additionally, our systems automatically log Technical Data (IP, browser, device info, and usage patterns, pages visited, and time stamps) for security and analytics. For users under 18, verifiable parental or guardian consent is mandatory, please contact our Grievance Officer if this was not obtained.
We collect only data necessary for specified purposes. No speculative or excessive data collection occurs. We use your account, educational, and payment data for service delivery based on contract performance. Contact information and service history are used for customer support based on our legitimate interest. All relevant data may be used for legal compliance when required by law. With your consent, we use usage analytics and feedback for service improvement, and name, email, and preferences for marketing purposes (opt-in only). You may withdraw consent at any time without affecting service access, unless consent is contractually required for the specific service.
Essential cookies are required for Website functionality, including login and security features. No consent is needed for these cookies. Analytics, advertising, and third-party cookies require your explicit consent via our cookie banner. You can adjust your preferences at any time. Third-party cookies are governed by third-party policies. We do not control these cookies or their use.
We do not sell your data. Sharing occurs only in the following circumstances. We share data with service providers including payment processors, cloud hosting providers, and email services for technical operations. These providers operate under Data Processing Agreements and confidentiality obligations. We disclose the minimum necessary data when required by court orders, law enforcement requests, or regulatory compliance. In case of merger or acquisition, data may transfer to a successor entity under equivalent privacy protections. Data may also be shared with Synnefo group companies for administrative purposes, subject to the same protections described in this Policy.
We implement technical measures including TLS 1.2 or higher for data in transit, multi-factor authentication for administrative access, and regular security audits. Our organizational measures include role-based access controls, employee confidentiality agreements, and incident response protocols. However, no system is 100% secure. You acknowledge transmission risks when using the Internet.
We retain account data until account deletion plus 90 days for contract performance and legal compliance. Technical logs are kept for 12 months for security and analytics purposes. Marketing data is retained until you withdraw consent. After retention periods expire, data is securely deleted or anonymized.
You have the right to request a copy of your data we hold, update inaccurate or incomplete data, and request deletion (subject to legal retention obligations). You may withdraw consent and opt out of marketing, analytics, or other consent-based processing at any time. Where technically feasible, you can receive your data in machinereadable format. You also have the right to file complaints about our data handling practices. To exercise these rights, email info@synnefo.in. We will acknowledge your request within 7 days and provide resolution within 30 days.
Links to external websites are provided for convenience. We are not responsible for their privacy practices. Review their policies before sharing data. We may update this Policy to reflect legal, technical, or business changes. Material changes will be notified via prominent Website notice 30 days before taking effect. Continued use after changes constitutes acceptance.
Any complaints, abuse reports, of concerns regarding content, comments, or breach of this Privacy Policy may addressed to the designated Grievance Officer in writing or via email. Mr. Rahul P Raveendran serves as Grievance Officer and may be contacted at rahul@synnefo.in. We will acknowledge complaints within 7 days and provide resolution within 30 days from receipt.
By using this Website, you confirm you are 18 years or older or have parental consent, agree to this Privacy Policy, and consent to data collection and use as described. You may withdraw consent at any time via the methods described above. For general inquiries, contact Synnefo Solutions at info@synnefo.in, or visit 2nd floor, Aswathi Building, Chittoor Rd, near Maharajas Metro Station, Iyyattil Junction, Ernakulam South, Kochi, Ernakulam, Kerala 682011.